Customer experience is the most important factor considered by businesses around the globe. Be it a small-scale or large business, communication can be a revolutionary way to get ahold of customers.
In this internet era, business phones for small businesses should run in a multi-channel communication approach despite having call management as the primary thing. This is why Business Phone Systems are essential; one should choose the right one to excel in their business. These phone systems use VoIP (Voice over Internet Protocol) to cut off landline costs.
Moreover, the VoIP market will grow to around $55 billion by 2025, and 87% of startups already use or plan to use VoIP systems for hassle-free communication. Source: Techopedia
Business phone systems for small businesses can be an excellent move to bring in profits.
What is a Business Phone System?
Business Phone Systems are telephone solutions that help companies make and receive outbound and inbound business calls. It enables agents to make and receive customer calls, which operate through VoIP systems that utilize the internet to get connected. These phones come with advanced features to support businesses in engaging customers.
The primary purpose of a Business Phone System is to offer a reliable and effective mode of communication for an organization. Additionally, it helps employees speak with the customers seamlessly, improving the customer experience and increasing productivity.
Benefits of a Business Phone System:
Cuts off additional costs
As a Business owner, you can enjoy the maximum benefit of saving time and money with Business Phone Systems. It also enables you to access exclusive features at an affordable pricing. VoIP phone systems do not require on-premise installations, and you can save money and time for your company. Also, you don't need to buy expensive equipment as these virtual phone systems can be handled remotely.
DO YOU KNOW? Businesses can save up to 75% on operational costs and 30% on phone bills with Business Phone Systems. Source: Financesonline
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Businesses will also receive regular upgrades on time without paying extra. They can pay either monthly, annually, or customized payment based on the chosen pricing plan. It also minimizes the need to buy separate hardware for every new agent. You can easily add or remove phone lines in a single click at your comfort in your favorite device without looking for someone to come and make it happen.
End-to-end communication in a single platform
With Business Phone Systems, one can simplify their business operations. Businesses can combine them all in this platform instead of using individual calling and collaboration options. This means you can manage all modes of business communication in a single platform without switching between different applications.
Depending on your business needs, you can choose between various call management functionalities such as call routing, call recording, call queuing, call forwarding, call whispering, etc. Also, you can manage tools such as audio, video, social media channels, etc, in the same place. They provide all-in-one solutions to work together, from call management to deeper analytics and team collaboration tools for productive and efficient teamwork.
Remain reachable from anywhere across the globe
With the increased customer expectations, it is also crucial to address their needs quickly. Business Phone Solutions enables customers to remain connected through mobile phones, tablets, desktops, and laptops to ensure higher flexibility and instant query resolution. You can communicate and collaborate parallelly with your customers from wherever you are.
You can gain access to your Business Phone Service features from your office system at your home. This ensures that you are staying connected to your customers from any location. Hence, regardless of the global time zone, you and your agents can address customer queries even when you are out of the office.
Make futuristic decisions
Business Telephone Systems excel in providing data-driven decisions. These phone systems come with advanced analytics features where you can gain in-depth knowledge of your company's call flow and collaboration process. Based on the data you collect with these systems, you can optimize your employee's performance, make changes to the application, and maximize communications across various channels.
Additionally, it will also help you to track and analyze customer behavior. For instance, you can get to know the complete data about the call duration, number of missed calls, number of incoming and outgoing calls, call records, etc. This is a win-win situation where you can get to know where you and your agents go wrong as well as the pain and positive points with the customers. By having this data in your hand, you can make futuristic decisions.
Streamlines the workflow
Business Phone Solutions can streamline the business workflow easily. This can be anything like adding or deleting contact information, adding a new tool for collaboration, assigning calls to the agents, etc, in a single click without complexity. It also provides an opportunity to simplify communications to make space for more strategies that can grow your business and increase productivity.
Less time is spent on the little things that a platform can handle, such as call queuing and routing phone calls. Moreover, since streamlining requires knowing which parts are ineffective, you can improve them further. To put it all together, it can result in a deeper understanding of what business operations will require for efficiency and which parts need additional assistance.
How to choose the right Business Phone System Providers?
These Phone Systems come with loads of features and functionalities. However, choosing the best Business Phone System Provider is essential to enjoy the maximum benefits. Here are a few things to consider:
List down your needs
The initial step is to know your needs. You can consider the business size, the number of employees working remotely and in the office, the duration within which you need the setup to be done, current drawbacks, and how you can rectify them with a Business Telephone System, etc.
Check for the Business Phone Systems in the market
Secondly, you need to check for the different business phone systems for small businesses and larger ones with the requirement checklist that you already have. You should also look for the best business phone systems in the market and examine the one which perfectly suits your requirements.Finally, list the top business phone systems providers in the market and know how they differ. Filter the best ones from them.
Get in touch with Business Phone System Providers for trials
On examining the top-rated small business phone systems providers, the next step is to learn about their products and how it work. Few offer free trials on their product, and you can feel free to use them. Demos and free trials are the best way to know about the service without making an immediate investment or commitment. You can check this with the best business phone service providers and get to understand which one is best.
Get a pricing quote
After free trials and demos, the next step is knowing the cost and comparing pricing plans between large and small business phone service providers. Few of them will have discounts and festive offers, while only some may have discounts on monthly pricing with nominal charges on annual pricing.
Examine the ratings and reviews
Customer reviews play a significant role in providing deeper insights into the best business phone solutions and knowing which can be the best choice for your business. They are honest information about a company and its services.
For instance, when you go through reviews and find details such as "poor customer service, expensive, features not working," you will rethink hiring those top business phone service providers. Hence, pay attention to previous customers' concerns and issues before investing.
Top 7 Business Phone Systems for businesses:
Explore the list of top-rated business phone solutions in the market with their attractive features
1. TeleCMI
TeleCMI application is one of the best business phone systems for small businesses. They specialize in providing cloud-based business phones for small businesses that are easy to use and deploy. Apart from a simple setup, they deliver unique features at a cost-effective pricing plan. Small businesses can enjoy unified communication in a user-friendly dashboard with TeleCMI. They have extensive experience and have catered to numerous clients globally.
Features:
- Multiple Call flow in a single account: Businesses can set up the call flow by redirecting it to the desired agent, internal/external team, IVR, etc, with just a few clicks.
- CRM and API Integration: You can integrate multiple channels seamlessly. It includes Zoho CRM, Freshdesk, Hubspot, Salesforce, Whatsapp, Teams, Zoom, and more.
- Real-time monitoring: Businesses can keep track of ongoing calls and agents handling them, listen to the live calls, speak between them, know about missed/answered calls, etc.
- End-to-end call management: TeleCMI provides full-fledged call management with functionalities such as call recording, call whispering, call queuing, call analytics, call masking, etc.
- 99.9% Uptime: They offer clear call quality by providing 99.9% uptime by eliminating latency and poor call quality issues.
2. RingCentral
RingCentral excels in giving a wide range of tools. They provide the best business phone systems for medium businesses. They come up with traditional end-to-end call management features and collaboration functionalities. They have plans based on their service, and features vary based on the pricing plans. RingCentral has successful clients from different parts of the globe.
Features:
- Instant Messaging: One can simply text people internally and externally. User-friendly Dashboard: RingCentral's dashboard helps business owners and agents plug and play with a single click.
- Team Management: Businesses can track incoming, outgoing, missed, and answered calls, organize user & agent information, and evaluate their performance.
- Desktop and Mobile app: They offer both desktop and mobile applications. High call quality: RingCentral's Business Phone Systems have good call quality.
3. CallHippo
CallHippo is one of the top business phone service providers in the industry. They have a standard business phone system with multiple features for different industries. Businesses can make inbound and outbound calls with easy management for all calls in a single click.
Features:
- Easy Calling: Agents can make simple calls to customers.
- Call logs retrievement: One can collect call logs of different metrics.
- Call metrics: Businesses can know the data about missed, received, and dialed calls.
- Team messaging: Agents can communicate between them and also with customers.
- Voicemail: Customers can register their queries through voicemail.
4. PBXPlus
PBXPlus is yet another provider of small business phone systems. They have provided high-end solutions that have helped multiple businesses to grow in the market. They have relatively customized business phone system solutions based on every business need. PBXPlus is known for its positive recognition and success stories of its clients.
Features:
- Call Recording: Businesses can record their customer calls.
- Call Transfering: Agents can transfer their calls within their team or other branches.
- Internal calling: Agents can make calls within the internal organization.
- IVR: Customers can resolve their queries efficiently through IVR instead of human intervention.
- Text messaging: Businesses can text their agents and customers instantly.
5. Nextiva
Nextiva provides full-fledged best-business phones for small businesses at an affordable price. They have clients all over the globe and have offered solutions for different industries such as education, hospitality, food, etc. They also have offices across the world to help engage customers in a hassle-free way.
Features:
- Use existing numbers: Businesses can use existing phone numbers instead of getting new ones.
- Messaging: Businesses can message within the internal team and customers.
- Voice and Audio facilities: One can make audio and video calls within the organization.
- Call Forwarding: Agents can forward customer calls to other agents or branches.
- Internation calling: Agents can make international customer calls at a reasonable price.
6. Exotel
Exotel is a global and best small business phone service provider. They have been in the industry for several years and have helped multiple clients, including small business phone solutions, at an affordable price. They have headquarters in India and another branch in UAE, providing excellent customer support worldwide.
Features:
- Setup quickly: Companies can set up business phone services in minutes.
- Call Management: One can manage calls end-to-end with Exotel easily.
- Integrations: Businesses can integrate multiple tools into the app.
- IVR: Customers can quickly get their responses from IVR instead of agents.
- Live Chat: They provide a live chat feature 24*7 to address customers.
7. Ooma
Ooma is known for delivering business phone systems for small businesses, which are packed with loaded features. Their services are known for rapid customer support to help companies resolve queries instantly. Ooma has been in existence since 2004 and simply provides complex communication services.
Features:
- Mobile app: Agents can use both mobile and desktop apps to engage customers.
- HD Audio: Call quality is the superior feature offered by Ooma.
- CRM Integration: Businesses can integrate with existing business tools easily.
- Call Queuing: Calls are queued one after the other to engage customers quickly.
- Call Recording: Calls can be recorded for future purposes.
Conclusion:
Business Phone Systems can be an eye-opener for different businesses that are struggling with customer engagement and financial issues. If you are a business with these issues, Business Phone solutions are a savior that comes with rich features and quick setup at a cost-effective price.
The above top business phone service providers can provide you with additional ideas about Business Phone Systems once you try and explore their products. These phone systems will be the future mode of customer communication undoubtedly.
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