Fail to add a video on the product image

joe-clark

Jul 22nd, 2017 11:33 AM

Hello everyone,

Recently I have tired to add a product design video on the product page,and I followed the step of the direction,editing the image,filling the Image alt text box with vaild youtube address(definitely confirm that the address is vaild). But I still cannot play the video on the product page when I save it. By the way ,my theme is Pipeline.

Does angyone come across the same problem? Or if there is a solution to solve the problem?

Appreciation for any reply. Thank you.

mark

Aug 5th, 2017 11:25 AM

From my understanding you are using Geekshop, right? This does not happen for me, I have tried with using Youtube as well. Would you mind sharing a link to the product page so I can test it myself and look for any issues?

You can send the link to [email protected] if you prefer to have it private.