kaprinkey1

Oct 29th, 2024 05:20 PM

Hey fellas,

I think something happened to my account, I am not sure but I was charged $15 Oct 5th for DevDojo Pro but this app is telling me I cancelled it in Sept?

I can send proof of the charge if need be but did not upload it here.

bobbyiliev

Oct 30th, 2024 01:52 AM

Hi,

Sorry for any inconvenience caused here! I found that payment and issued a full refund for it.

I've also gone ahead and made sure that this will no longer happen.

Let me know if you have any other questions.

- Bobby

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kaprinkey1

Oct 30th, 2024 11:11 AM

Well, I wanted the membership but it is all good. Thank you Bobby. I will just do it again. Does it tell you why it was cancelled or was there a payment issue?

bobbyiliev

Oct 31st, 2024 03:58 AM

Ah ok, I thought that you wanted to cancel your account but still got charged, sorry for the misunderstanding!

It looks like that there were a few failed payments during the auto renewal which caused the account to be downgraded.

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kaprinkey1

Nov 2nd, 2024 06:04 PM

Ok I will make sure it gets paid moving forward, thank you!

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bobbyiliev

Nov 3rd, 2024 01:36 AM

Thank you for your continuous support by being a pro user! 🙏

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