October 27, 11:37 PM
My subscription says I am on the "Pro Plan" however it only gives me the option to "Upgrade to pro".
I have tried to reach out via the help form but have not heard back. I would like to cancel my account and receive a refund for the subscription payment that went through during this issue.
October 29, 03:24 AM
I've went ahead and cancelled the Premium account for you and issued the refund from the last payment.
Thanks for contacting us, we moved to a new merchant account so there were still some legacy accounts using the old billing system.
Let me know if you have any additional questions for me and I hope you have a great day :)
October 29, 12:24 PM
Thank you, I appreciate it :)