Can't cancel my subscription

Solved
wade-striebel

October 27, 11:37 PM

My subscription says I am on the "Pro Plan" however it only gives me the option to "Upgrade to pro".

I have tried to reach out via the help form but have not heard back. I would like to cancel my account and receive a refund for the subscription payment that went through during this issue.

Screen Shot 2020-10-24 at 9.23.57 AM.png

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tnylea

October 29, 03:24 AM

Best Answer

Hey Wade,

I've went ahead and cancelled the Premium account for you and issued the refund from the last payment.

Thanks for contacting us, we moved to a new merchant account so there were still some legacy accounts using the old billing system.

Let me know if you have any additional questions for me and I hope you have a great day :)

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wade-striebel

October 29, 12:24 PM

Thank you, I appreciate it :)

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