problem with Paddle
May 11th, 2022 01:04 PM
am facing this problem guys: https://i.imgur.com/01YNVpK.png
as I search here, I see that many users face this problem with Paddle.
1st my domain got approved by the Paddle team
& am sure that the .env details are correct like:
PADDLE_VENDOR_ID= PADDLE_VENDOR_AUTH_CODE= PADDLE_ENV=live
also plans id is 100% correct lastly SMTP is there and working.
I am waiting for your help guys.
May 11th, 2022 03:03 PM
Did you create a 'Subscription Plan' in Paddle rather than a single charge product?
Also make sure that the 'Subscription Plan' ID that you've created is correctly defined as described here:
May 12th, 2022 03:08 AM
I was only able to get this error when using the Sandbox details with
So I could suggest making sure that the vendor ID and the paddle auth code are the live ones from
http://vendors.paddle.com/ and not
May 12th, 2022 07:08 AM
Have you updated your plan ids with ids from your
vendor.paddle.com account as well? When going live every aspect of billing should come from your
As long as PADDLE_ENV is not set to
sandbox, your Paddle environment will be set to
production. You can check verify this by opening your developer console in your browser and typing
Paddle.Environment.get() and it should print out
May 12th, 2022 08:02 AM
I've just tested this out on a fresh new install and if I do the following it works as expected:
- set the
PADDLE_VENDOR_IDto the one from
- set the
PADDLE_VENDOR_AUTH_CODEmatches the one from
- the product id is correctly defined in the Voyager admin panel
Another thing you can try is to get in touch with Paddle and make sure that your account has been validated as described here:
May 12th, 2022 08:04 AM
If you can, I'd test with Paddles' basic checkout to see if the issue persists. Fill that in with your plan id, and make sure that
Paddle.Setup has been called as well. Easiest thing to do is add that in your plans views.
<a href="#!" class="paddle_button" data-product="12345">Buy Now!</a>
Then if the issue persists then its something on Paddles' end and I recommend contacting their support and asking, since if the vendor id is correct and the plan id is correct there shouldn't be an issue. All Wave does is call
Paddle.Checkout.open() which is described in their documentation on overlay checkouts.