How do I cancel my subscription

Hi - that button is not functioning. I only have an upgrade to pro button.

Hey Amy,

I went ahead and cancelled your account and refunded your last payment. Sorry about that, it looks like this subscription was using our old billing system.

You should be receiving an email cancellation receipt. Let me know if you have any questions and thanks again.

Talk to you later.

Hi Tony,

I just sent you a message regarding the same issue.

I made a payment late last year and noticed today that I've been put onto a basic account, I'm also still on the old billing system.

Thanks

Derek

Hey @derekbuntin and @ivo-pauly. I've went ahead and cancelled your subscription in stripe so you will no longer be billed.

I'm going to keep you both as a Pro subscription for a year. Thanks for your support.

@derekbutin. I see that you actually have a Pro account, but you may not see that in the billing info. If you have this badge next to your avatar.

Your account is pro. Let me know if you are able to access everything. Thanks again for your patience and support on this issue.

Hope you guys have a great day.

Hey devdojo team, I am having the same issue and am unable to cancel my Pro subscription as well.

I would like to go to the Basic plan. Can you please assist?

Hi there @huntershowalter,

Your Pro account has now been canceled. Let me know if anything else pops up!

How do I cancel my subscription?

I have QUESTION and none of the answers work, why?

Hey Craig,

This should now be fixed for you, I've canceled your pro account and issued a refund for the last payment.

Let me know if you have any other questions.

I also can't cancel my account. Button is broken.

Hi @smallimprovement,

Sorry about this. I've gone ahead and canceled your subscription now.

Let me know if you have any questions.

Upon further inspection, I can't even find a link anywhere in the elements...booo

Hi @smallimprovement, your account has already been canceled so it is expected that there is no cancellation button anymore.

Hi @elizandropacheco

Sorry about that, this is a bug that sometimes appears. We are looking at solving it.

I have gone ahead and canceled your Pro Plan.

Once again apologies for the inconvenience and if there is anything else I can help you with just let me know.

Thanks,

Boyan