February 21, 04:23 PM
I have looked everywhere it seems and cannot cancel my pro subscription. Any one know where to go in settings???
February 22, 06:52 AM
Hi - that button is not functioning. I only have an upgrade to pro button.
February 22, 07:46 AM
I went ahead and cancelled your account and refunded your last payment. Sorry about that, it looks like this subscription was using our old billing system.
You should be receiving an email cancellation receipt. Let me know if you have any questions and thanks again.
Talk to you later.
February 26, 09:14 PM
I just sent you a message regarding the same issue.
I made a payment late last year and noticed today that I've been put onto a basic account, I'm also still on the old billing system.
February 27, 06:18 AM
Problem is still not solved, please remove subscription from my account as well.
March 1, 06:03 PM
Hey @derekbuntin and @ivo-pauly. I've went ahead and cancelled your subscription in stripe so you will no longer be billed.
I'm going to keep you both as a Pro subscription for a year. Thanks for your support.
@derekbutin. I see that you actually have a Pro account, but you may not see that in the billing info. If you have this badge next to your avatar.
Your account is pro. Let me know if you are able to access everything. Thanks again for your patience and support on this issue.
Hope you guys have a great day.