How do I cancel my subscription

Amy Schillerstrom Visit User Profile
Solved
amy-schillerstrom ・

Feb 21st, 2021 04:23 PM

I’ve been trying to find the option to cancel my pro subscription but haven’t had any luck. Does anyone know where I can find it in the settings?

Report
DigitalOcean Laravel News Genesis
bobbyiliev ・

Feb 22nd, 2021 06:27 AM

・

Best Answer

Hi there,

You can do that by following these steps:

  • Go to settings
  • Click on Subscriptions
  • Click on the Basic Plan

If this does not work for any reason, feel free to submit a ticket at:

support@devdojo.com

Regards,

Bobby

Report
amy-schillerstrom ・

Feb 22nd, 2021 06:52 AM

Hi - that button is not functioning. I only have an upgrade to pro button.

Report
1
tnylea ・

Feb 22nd, 2021 07:46 AM

Hey Amy,

I went ahead and cancelled your account and refunded your last payment. Sorry about that, it looks like this subscription was using our old billing system.

You should be receiving an email cancellation receipt. Let me know if you have any questions and thanks again.

Talk to you later.

Report
derekbuntin ・

Feb 26th, 2021 09:14 PM

Hi Tony,

I just sent you a message regarding the same issue.

I made a payment late last year and noticed today that I've been put onto a basic account, I'm also still on the old billing system.

Thanks

Derek

Report
tnylea ・

Mar 1st, 2021 06:03 PM

Hey @derekbuntin and @ivo-pauly. I've went ahead and cancelled your subscription in stripe so you will no longer be billed.

I'm going to keep you both as a Pro subscription for a year. Thanks for your support.

@derekbutin. I see that you actually have a Pro account, but you may not see that in the billing info. If you have this badge next to your avatar.

Screen Shot 2021-03-01 at 6.02.17 PM.png

Your account is pro. Let me know if you are able to access everything. Thanks again for your patience and support on this issue.

Hope you guys have a great day.

Report
1
huntershowalter ・

Jan 4th, 2022 07:15 PM

Hey devdojo team, I am having the same issue and am unable to cancel my Pro subscription as well.

I would like to go to the Basic plan. Can you please assist?

Report
bobbyiliev ・

Jan 4th, 2022 11:00 PM

Hi there @huntershowalter,

Your Pro account has now been canceled. Let me know if anything else pops up!

Report
craig-brittain ・

Feb 2nd, 2022 08:10 AM

How do I cancel my subscription?

I have QUESTION and none of the answers work, why?

Report
bobbyiliev ・

Feb 2nd, 2022 08:20 AM

Hey Craig,

This should now be fixed for you, I've canceled your pro account and issued a refund for the last payment.

Let me know if you have any other questions.

Report
smallimprovement ・

Feb 8th, 2022 09:04 AM

I also can't cancel my account. Button is broken.

Report
1
bobbyiliev ・

Feb 8th, 2022 09:10 AM

Hi @smallimprovement,

Sorry about this. I've gone ahead and canceled your subscription now.

Let me know if you have any questions.

Report
smallimprovement ・

Feb 8th, 2022 09:10 AM

Upon further inspection, I can't even find a link anywhere in the elements...booo

Report
bobbyiliev ・

Feb 8th, 2022 09:31 AM

Hi @smallimprovement, your account has already been canceled so it is expected that there is no cancellation button anymore.

Report
1
bo-iliev ・

May 9th, 2022 09:55 PM

Hi @elizandropacheco

Sorry about that, this is a bug that sometimes appears. We are looking at solving it.

I have gone ahead and canceled your Pro Plan.

Once again apologies for the inconvenience and if there is anything else I can help you with just let me know.

Thanks,

Boyan

Report
Load More Answers