How do I cancel my subscription


February 21, 04:23 PM

I have looked everywhere it seems and cannot cancel my pro subscription. Any one know where to go in settings???

Select One:

February 22, 06:27 AM

Hi there,

You can do that by following these steps:

  • Go to settings
  • Click on Subscriptions
  • Click on the Basic Plan

Regards, Bobby

Select One:

February 22, 06:52 AM

Hi - that button is not functioning. I only have an upgrade to pro button.

Select One:

February 22, 07:46 AM

Hey Amy,

I went ahead and cancelled your account and refunded your last payment. Sorry about that, it looks like this subscription was using our old billing system.

You should be receiving an email cancellation receipt. Let me know if you have any questions and thanks again.

Talk to you later.

Select One:

February 26, 09:14 PM

Hi Tony,

I just sent you a message regarding the same issue.

I made a payment late last year and noticed today that I've been put onto a basic account, I'm also still on the old billing system.



Select One:

February 27, 06:18 AM

Same here!

Problem is still not solved, please remove subscription from my account as well.

Select One:

March 1, 06:03 PM

Hey @derekbuntin and @ivo-pauly. I've went ahead and cancelled your subscription in stripe so you will no longer be billed.

I'm going to keep you both as a Pro subscription for a year. Thanks for your support.

@derekbutin. I see that you actually have a Pro account, but you may not see that in the billing info. If you have this badge next to your avatar.

Screen Shot 2021-03-01 at 6.02.17 PM.png

Your account is pro. Let me know if you are able to access everything. Thanks again for your patience and support on this issue.

Hope you guys have a great day.

Select One:

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