Cancel one of my subscription
Dear Devdojo Team,
I think the Wave SAAS is very useful to me so I want to see the video tutorial. After I pay for the subscription (without login Devdojo) I am unable to see the video tutorial.
So I register an Devdojo account but I still not a paid member. So I pay for the subscription again (after login Devdojo) finally I can see all the video tutorial.
The problem is that paddle now charging me twice since I have two payment. Can you help me to cancel one of my subscription? Can you refund one of my subscription if possible?
My Invoice number are: #57954296-98355814 (first payment, without devdojo account) #57961245-98364013 (second payment, this deveojo account)
Hey!
Hope that you are doing well. Please accept my apologies for the inconvenience caused.
I've gone ahead and canceled the duplicate payment and issued a full refund for it.
Let me know if anything else pops up!
Best,
Bobby
Hey Bobby, I've just made the same mistake and tried to subscribe from the Wave video player. I didn't realize that I could only sign up with my github account, so my first subscription was from a personal hotmail account ([email protected]). Receipt # 58272896-99149284. Can you please cancel and refund the Paddle subscription for [email protected]? I've now signed up using my github account and have signed up for a pro account as well again through this user.
Rob
Hey Rob,
Ah, I am so sorry about this. I've gone ahead and cancelled the subscription associated with your hotmail email address and issued a full refund.
Sorry for any inconvenience caused!
Let me know if anything else pops up. Hope that you had a great weekend.
Best,
Bobby
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