Paddle subscription not working sometimes
Hi,
I have clients that are facing problems, it's when they try to subscribe, it work good on paddle side, they receive an invoice. But in voyager nothing happens, it's like the callback is not catched. It happens for 1/5 peoples.
Anyone has any idea on how to solve this ? please
Thanks
Hi there,
It sounds like that your checkout method might be failing due for some reason. Do you see any errors in the logs?
What you could do is try setup your Paddle webhooks as described here:
The webhook URL should be
https://your_wave_site.com/paddle/webhook.
And then after that, you can catch the subscription_created calls in the following file:
wave/src/Http/Controllers/SubscriptionController.php
You could create a method that updates the user accounts based on the information from the webhook and add it to the case statement for the subscription_created webhook.
Let me know how it goes!
Best,
Bobby
Hi,
I tried but nothing in the logs. A client told me that she tried on mobile, maybe it's related to it, since javascript don't handle the same on this type of devices.
Most of new users don't have this type on problem though.