Customers

Teams that decide things in writing.

Clinics, a freight brokerage and a design studio, and the numbers they measured a year after moving their knowledge into Quill.

The handbook, the on-call pages and the decision log at 1,140 remote companies, including

  • Larchmont Health
  • CARTWRIGHT
  • glasswing
  • Seabright Labs
  • MOSSBANK
  • Fennimore
  • bluegill games
  • STONEBRIDGE
Three Larchmont Health operations staff at a standing table in a bright clinic office, one in navy scrubs Customer story Larchmont Health · Raleigh, NC

The night shift stopped calling the day shift

Larchmont runs eleven urgent-care clinics across North Carolina on two shifts that barely overlap. Moving the protocols, the handoffs and the decisions into Quill took one quarter, and the 6:00 AM phone tree went quiet. 83% fewer handoff calls between shifts 11 days to onboard a new front-desk lead, down from 26 1,312 pages verified by their owners in the first year Read the story Two dispatchers talking at their desks in Cartwright Freight's Columbus office, a truck yard beyond the window Cartwright Freight · Columbus, OH

A brokerage that stopped deciding things on calls

4.6 hrs of meetings a week back for each team lead A Glasswing designer pinning printed screens to a cork wall in a sunlit Portland studio while colleagues work at a long table Glasswing Studio · Portland, OR

A design studio that writes its critiques down

37% fewer revision rounds per client project

In their own words.

We're a remote company, so async is the default. Quill gave us one place where the doc, the thread, and the decision live together. Meetings dropped by a third in the first month.
Imani Brooks Chief of Staff, Seabright Labs
Quill's wiki is what our old one should have been. New hires read the handbook on day one and actually understand how we work without asking anyone.
Rowan Castellano Director of Clinical Operations, Larchmont Health
Our old wiki had 1,600 pages and nobody trusted any of them. Now every page has an owner and a last-verified date, and the search finds the sentence, not the doc.
Hana Sorensen Engineering manager, Fennimore
Discussions is the reason we could hire across six time zones, from Honolulu to Boston: nobody has to be awake at the same time to decide something.
Luis Ortega Founder, Bluegill Games
Perfect example of a product that does one thing well. Our docs are readable, our decisions are findable, and nobody asks 'where is that page' any more.
Jordan Reyes COO, Mossbank Outfitters
The most important thing for a remote team is writing things down. Quill made that the easy path instead of the disciplined one. Our onboarding time is down to a week.
Grace Liu Head of Product, Stonebridge Learning
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Your team, a year from now.

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