Customers
Brands that stopped losing Mondays
Sofa makers, dining workshops and bedroom brands, from Asheville to Grand Rapids. What changed when the delivery question stopped reaching a person.
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Loamwood
Asheville, North Carolina
Loamwood answers the delivery question in 38 seconds
A sofa brand with a two-week freight leg and a team buried in “is it still coming.” How Loamwood moved its first reply from 19 hours to under a minute, and what the team does with the time.
38 sec
median first reply on delivery questions, down from 19 hours
71%
of delivery threads closed without a person
11
weekend damage claims cleared by Tuesday noon
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Birchmoor
Grand Rapids, Michigan
Birchmoor reads every finish claim before a person does
41 sec
to write up a claim summary with photos and coverage
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Juniper Row
Savannah, Georgia
Juniper Row ships missing hardware while its team sleeps
58 sec
median time to ship missing hardware, day or night
Across every brand on Porchlight
Figures from the 30 days to Sep 30, 2026
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212
furniture and home brands answering with Porchlight
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38 sec
median first reply on delivery questions
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96%
of handoffs where the customer never repeats an order number
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11
freight and white-glove carriers read every five minutes
Leave the light on tonight
Connect your storefront and one carrier this afternoon. Porchlight drafts tonight’s answers for you to approve in the morning.