What shipped, every other Monday

Transit damage claims now show how many days remain in the carrier’s filing window, in the summary and in the daily digest. A claim with two days or fewer left moves to the top of the handoff queue.

• Set each carrier’s window under Settings → Carriers. Haulmark and Crestline Freight are filled in for you.
• The digest groups claims by days left, not by arrival time.

Every window Porchlight quotes is now converted to the customer’s time zone from the shipping address, not the carrier’s. A Denver customer of a Grand Rapids brand sees “1:00–3:00 PM MT”, never Eastern.

We also stopped rounding windows that a carrier sends to the quarter hour. If the crew says 1:15, Porchlight says 1:15.

Damage claim photos now cover fabric as well as case goods. Porchlight sorts pilling and seam separation from the photos, and asks a short question for frame noise and foam loft, which no photo can show.

• On the Parlor and Estate plans.
• Uses your warranty’s own category names.

Write down what Porchlight may ship without a person: a dollar limit, an order age, how many times per order. Porchlight shows the customer the parts list for their exact product and creates the replacement order when they pick one.

The daily summary flags any part requested on five or more orders in a week.

Porchlight now reads the photos a customer attaches to a claim, asks for the wide and angled shots when it has only one, sorts the claim into your warranty’s categories, and writes up a summary with a suggested resolution for the teammate who decides.

It never approves a claim. Below your confidence line it says it could not tell, and hands off with the photos.

We rewrote the handoff summary after reading 1,200 of them with three support leads. It now opens with the one thing the teammate has to decide, then the order, then the history. The median summary went from 96 words to 57.

When a carrier’s feed stopped sending events, Porchlight could repeat the last known window as if it were current. It now tracks each carrier’s usual gap between events and, past it, shares the last confirmed scan with its date and hands the thread to a person.

Customers can now text your support number and get the same answers as email and chat, from the same records. Handoffs arrive in your help desk with the text thread attached. Available on Parlor and Estate.