Blog
Notes from behind the counter.
What we have learned setting up 1,180 hardware stores, written for the person who has to order on Monday morning.
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Latest
Guides
What a reorder point actually is
Most stores set a minimum by feel and then wonder why it is always wrong in October. There is a number behind it, and it is made of three things you already know.
June Ottoway
Sep 16, 2026 · 6 min read
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Sep 2, 2026
Operations
The four numbers a hardware store should watch
Turns, fill rate, dead stock, and the one nobody tracks: how often somebody asked for something you should have had.
7 min read
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Aug 19, 2026
Seasons
Your October order should go out in September
The first cold week is the one week a year you cannot be out of anything. By the time sales tell you it started, the order is already ten days late.
5 min read
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Aug 5, 2026
Company
How we keep a 61,000-item catalog clean
Sixty-one thousand hardware SKUs, four distributors who each name things differently, and one rule that settles every argument.
4 min read
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Jul 22, 2026
Guides
Counting an aisle before the doors open
A full physical count once a year tells you what was true in January. Twenty minutes a morning tells you what is true today.
5 min read
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Reading is cheaper than counting
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