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10:42

Claim HX-20931

4417 Larkspur Ln, Plano, TX

Recording Saved 4:12

0:12 Hail, wind-driven. Date of loss September fourth.

0:48 Laminated shingle, about twenty-eight squares.

1:36 North slope test square — eleven hits.

2:20 Sixty-four feet of gutter dented, front and east.

3:05 Attic’s dry. No staining, no intrusion.

3:51 Recommend full roof replacement.

Claim report

HX-20931 · Hail · Roof and exterior

Synced 10:46 AM

Peril
Hail, wind-driven
Date of loss
Sep 4, 2026
Roof covering
Laminated shingle · 28.4 sq
Test square, N slope
11 hits per 100 sq ft
Gutters
64 LF dented · front, east
Interior
No water intrusion
Recommendation
Full roof replacement

Estimate, replacement cost

$18,412.60

Before the $1,500 deductible

Report ready

Sent 10:46 AM CT

Reports accepted by 38 carriers and 212 independent adjusting firms

  • Halden Mutual
  • Northgate
  • Crestview IA
  • Brightline Claims
  • Sable
  • Pike & Marrow

One pass through the property.

No clipboard, no notes to decode at 9 PM. You walk, you talk, and the report is waiting at the truck.

  1. 0:00

    Open the claim

    Pick the assignment and Sonnet loads the policy, the peril and the carrier’s report template.

    HO-3 · Hail · Plano, TX

  2. 0:30

    Walk and talk

    Narrate the way you would to a trainee. Counts, measurements and photo callouts land in the right fields.

    “Eleven hits, north slope.”

  3. 18:40

    Review and send

    Skim the finished report, fix anything with a tap, and send it to the carrier from the driveway.

    Sent to Halden Mutual · 10:46 AM CT

Said on site → filed in the report

HX-20931 · 4 of 31 fields

  • Eleven hits in the test square, north slope.

    Test square · N slope

    11 hits per 100 sq ft

  • Gutters are dented, call it sixty-four feet.

    Gutters and downspouts

    64 LF · dented

  • Photo — ridge cap, granule loss.

    Photo 14 caption

    Ridge cap, granule loss

  • Attic’s dry, no staining on the decking.

    Interior

    No water intrusion

Every sentence lands in the right field.

Sonnet knows how a claim report is built, so “eleven hits on the north slope” becomes a test-square count — not a paragraph someone retypes later.

Your carrier’s template
Sections, codes and their order match what each desk expects to receive.
Numbers stay numbers
Squares, linear feet and hit counts are parsed, unit-checked and totaled.
Photos find their captions
Say “photo, ridge cap” and the next shot is numbered, captioned and placed.
Open a sample report

Last 12 months · 41,860 reports

Adjusters close more files by Friday.

saved on the average claim, typing and retyping included
3h 12m
of reports accepted by the carrier on first submission
94.6%
median time from the end of a walk-through to a sent report
11 min

Built for roofs, attics and bad signal.

The field is loud, dark and out of range. Sonnet was tuned on 9,000 hours of rooftop audio, so the report still comes out clean.

Works with no bars
Record in a crawlspace or a rural county; the report syncs when the truck finds signal.
Hears through wind
Gusts on a ridge, a generator next door and a barking dog stay out of the transcript.
Estimate-ready line items
Export ESX and CSV files your estimating software opens without cleanup.
Photo callouts
Say “photo” and the next shot is captioned, numbered and slotted into the report.
Desk review, by voice
Examiners comment on a field; you answer out loud from the next driveway.
Audit-ready by default
Original audio, timestamps and every edit are kept for seven years, encrypted.

Adjusters who stopped typing at night.

I used to write reports at the kitchen table until eleven. Now the report is finished before I back out of the driveway.

Jordan Reyes

Senior field adjuster, Crestview Adjusting · Tulsa, OK

11 inspections a day, up from 7

Seven hail claims a day used to be our ceiling. Last storm season the team averaged eleven, and the files came back cleaner.

Casey Holloway

Catastrophe team lead, Pike & Marrow, Des Moines

Examiners can hear exactly what was said on the roof. Disputes that took a week of emails now take one phone call.

Morgan Ellis

Claims examiner, Halden Mutual, Columbus

Questions adjusters ask on the first call.

Something we didn’t cover? A former field adjuster answers the inbox, weekdays 8 AM to 6 PM CT.

[email protected]
Does it work without cell service?

Yes. Recording and transcription run on the phone, and the report syncs the next time you have signal.

Which report templates does it support?

Sonnet ships with 60 carrier and IA templates. Your desk can upload its own in an afternoon.

Can I edit the report before it goes out?

Every field is editable by tap or by voice, and nothing is sent until you press Send.

How is policyholder data protected?

Audio and reports are encrypted in transit and at rest, stored in US data centers, and covered by our SOC 2 Type II report.

What does it cost?

$89 per adjuster per month, billed annually, after a 14-day free trial. Catastrophe teams can add seats by the week.

Does it handle more than roofs?

Yes — water, fire, wind and auto losses, plus commercial property templates for multi-building sites.

Your next inspection writes its own report.

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Report ready

Sent 6:12 PM CT